Shipping Policy

Processing Times

All orders are processed within 1–2 business days. You will receive a confirmation email with tracking information as soon as your order has shipped.

 

Shipping Times

We offer free tracked shipping on all orders.

• United States: 3–8 business days
• Canada, UK, Australia: 5–12 business days
• International: 7–15 business days (times may vary)

 

Order Tracking

Tracking information is sent within 48 hours of placing your order.

You can track your order anytime through our Track Your Order page.

 

Wrong Address Disclaimer

If you entered an incorrect address, please contact us within 12 hours so we can update it before the order ships.

Once an order has shipped, we cannot make changes.

 

Lost / Stolen Packages

If your package is lost or stolen, please contact us at support@vivastride.shop and our team will help resolve the issue.

 

Customs & Import Fees

Customers are responsible for any customs or import fees that may apply in their region.